Furniture Make-overs: My 7-step customer process

Transforming a piece of furniture, and seeing the reaction of the owner, brings me great joy.  That's why I love sharing stories and reveals with you on my blog and social media. In recent months, I've received inquiries about my furniture make-over process. Not the actual "how-to" painting process, but the process of getting started, and what the customer can expect, from start to finish. Maybe you've wondered yourself?  

If my posts have ever sparked your curiosity about what it would be like to receive my services, or to work with me, here you'll get a behind the scenes look at each step.  

Step #1:  Initial Contact 

Typically a prospective customer will email, or call to get in touch with me.  Customers find me through word-of-mouth, and on social media like Facebook, where I post all my blog articles and market my services.  From the Novo Decor Facebook page, my website can also be accessed for additional contact information.  During the initial conversation with customers we set up a time for me to visit the home and view the piece (s). 

You can reach me by clicking  HERE

Step #2:  Furniture Assessment and Consultation

At this time I provide home consultation free of charge.  During a 30-60 minute consultation I look at the condition and needs of your piece.  We discuss color ideas, what you'll use the piece for, various finishes, and your desired style.  I will have paint samples with me, and a variety of painted furniture for you to view, if you need ideas.  I also answer any questions you have. 

Step #3: Research

As with any project, there is research involved with painting furniture. It's important to me that I'm making the right decisions suited to each individual piece.  The best research entails actual execution of the job....you never know what surprises you might find!  Research helps prepare for those surprises!  

Determing colors and appropriate liner for pieces is at the heart of the planning and research phase

Determing colors and appropriate liner for pieces is at the heart of the planning and research phase

I use the computer daily for communication with other painting professionals, and researching painting related products and techniques

I use the computer daily for communication with other painting professionals, and researching painting related products and techniques

Step #4: Quote/Plan

Once I gather all the information needed for a particular piece,  I put together a quote which details the plan we discussed, and price. If all details are agreed upon, then it's time to get your piece in the books!

Step #5:  Schedule Start Date

We agree on a start date.  Customers generally drop off their piece (s) at my home, and I work on the piece there.  If you are unable to transport your piece, I will provide this service for an additional charge.  If a project requires me to work in your home, for example a cabinetry job, I can work around your schedule, or, I can work while you are out of the house, if you are comfortable with that.  

Step #6:  Begin the project

I require 4-8 weeks to completion, depending on the type of project.  You, as the customer, do not have to provide a thing, except your piece of furniture!  If you've been following me on social media, you know I love keeping my customers and readers updated on projects.  Customers have commented how much they love getting a behind-the-scenes look at how their piece is progressing! You can bet I'll do the same for you! 

Step #7:  Complete the project! 

I will let you know several days in advance, when your piece will be ready for you.  I accept payment when you pick up your piece, or when it is delivered to your home.  I will follow-up with you to ensure your piece is to your liking/satisfaction.  If your piece becomes damaged, contact me and I will do my best to repair it for a small fee.  

And that's it!   Seven steps to a furniture make-over.  You will experience a new-found love for your piece, and will be amazed at how an entire room can be visually enhanced with a furniture make-over! 

I hope this post has answered any questions you might have had about the customer process regarding furniture make-overs.   My process is designed to be customer-friendly, efficient, and hassle-free.  It gives me joy to inspire you to see the value and potential in the furniture you already own.  And to make that vision happen for you, is icing on the cake!

Click the button below to see other examples of painted pieces I've done...